Terms of Service
Terms and Conditions for Using Sky Genesis Enterprise Services
Last updated: 12/20/2025
By accessing and using Sky Genesis Enterprise's website, products, or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.
These Terms constitute a legally binding agreement between you ("User" or "Customer") and Sky Genesis Enterprise S.A. ("Company," "We," or "Us").
Our Services
Collaborative workspace and productivity suite
- Document management
- Team collaboration
- Project tracking
Enterprise-grade cloud computing services
- Virtual servers
- Storage solutions
- Networking
Cybersecurity and compliance services
- Threat detection
- Data protection
- Compliance monitoring
Digital transformation and strategy consulting
- Strategic planning
- Implementation support
- Training
User Responsibilities
Payment Terms
Subscription Plans
Our services are offered on subscription basis with the following payment terms:
- Monthly and annual billing cycles available
- Payments processed in advance of service period
- Auto-renewal unless cancelled before renewal date
- Prices subject to change with 30-day notice
Payment Methods
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express)
- Bank transfers (for enterprise customers)
- SEPA direct debit (European customers)
Refund Policy
Refunds are handled as follows:
- 14-day money-back guarantee for new subscriptions
- Pro-rated refunds for annual plans cancelled within 30 days
- No refunds for monthly plans after 14 days
- Refunds processed within 10 business days
Service Level Agreement (SLA)
| Service | Uptime Target | Response Time | Credit for Failure |
|---|---|---|---|
| Core Services | 99.9% | < 1 hour | 10% of monthly fee |
| API Services | 99.5% | < 4 hours | 5% of monthly fee |
| Support Response | N/A | < 24 hours | Service credit |
| Emergency Issues | N/A | < 1 hour | Priority handling |
Intellectual Property Rights
All content, features, and functionality of our services are owned by Sky Genesis Enterprise and are protected by copyright, trademark, and other intellectual property laws.
- Software code and algorithms
- User interface designs and layouts
- Documentation and training materials
- Brand names, logos, and trademarks
You retain ownership of content you upload or create using our services. By using our services, you grant us a license to use, modify, and distribute your content as necessary to provide the services.
- You grant us a worldwide, non-exclusive license
- License is limited to providing our services
- You can terminate this license by deleting your content
- We respect your intellectual property rights
Data Protection and Privacy
We are committed to protecting your personal data and privacy. Our data processing practices comply with GDPR and other applicable data protection regulations.
- We collect only necessary personal data
- We use data only for specified purposes
- We implement appropriate security measures
- We respect your data protection rights
- We do not sell personal data to third parties
For detailed information, please refer to our Privacy Policy.
Limitation of Liability
Our Liability
To the fullest extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.
Exclusions
We shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Data loss or corruption
- Service interruptions beyond our control
- Third-party service failures
Some jurisdictions do not allow exclusion of certain damages, so these exclusions may not apply to you.
Termination
- You can terminate your account at any time
- No cancellation fees for monthly plans
- Pro-rated refund for annual plans
- Data export available before termination
- For violation of these Terms
- For non-payment of fees
- For illegal or harmful activities
- With 30-day notice for service changes
Dispute Resolution
- 1Informal Resolution: Contact our support team to resolve issues informally
- 2Formal Complaint: Submit written complaint to legal@skygenesisenterprise.com
- 3Mediation: If unresolved, we agree to mediation through accredited mediator
- 4Legal Action: Courts of Brussels, Belgium have exclusive jurisdiction
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
For consumers, this does not affect your mandatory consumer protection rights under your local laws.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of any material changes by:
- Posting updated Terms on our website
- Sending email notification to registered users
- Displaying prominent notice in our services
- Providing at least 30 days notice for significant changes
Your continued use of our services after changes constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms were last updated on 12/20/2025and are effective as of that date.